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FDIC Insured - Backed by the full faith and credit of the U.S. Government.
Contact Us
If you have any questions, feel free to contact us at (337) 421-1200 or by email at firstfederal@ffbla.bank, Monday – Friday, during the hours of 8:00 am to 5:00 pm (CST). You may also contact one of our Lenders or Universal Bankers at a location nearest you. Click on a location below to view contact details.
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If you decide to contact us via email at firstfederal@ffbla.bank, please do not send any personal account or sensitive information in any email correspondence. Email is not a secure means to send personal information.
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Information Requests on Residential, Consumer and Commercial Loan Servicing
If you feel First Federal Bank has made an error in the servicing of your loan or you need additional information, please contact us using one of the following methods:
By Mail:
First Federal Bank of Louisiana
ATTN: Loan Servicing Department
PO Box 1667
Lake Charles, LA 70602
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By Phone:
You may contact the Loan Servicing Department at (337) 433-3611, Monday – Friday, during the hours of 8:00 am to 5:00 pm (CST).
Please include the following information:
- Full Name
- Contact Phone Number
- Loan Account Number
- Explanation of Complaint or Question
- Any names of First Federal Bank Representatives you may have already spoken with
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24 Hour Account Information: (337) 421-1234
Outside local area: (800) 860-1238
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Report Lost or Stolen Card
To report your First Federal Bank Visa Debit Card or First Federal Bank Credit Card lost or stolen, please call (337) 421-1200, or outside of local area, call (800) 860-1238, during business hours, Monday – Friday, 8:00 am to 5:00 pm (CST).
To report your card lost or stolen after business hours, please call the number listed below for the appropriate card:
- Debit Card – (800) 472-3272
- Credit Card – (866) 604-0381
As an additional precaution, please call your First Federal Bank account representative as soon as possible to report your card lost or stolen. Please have your account information available at the time of the call.
Regulation E Disclosure
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