DIGITAL WALLETS

Touchless Payments

Digital wallets offer an easy, secure, and contactless way to pay instead of using cash or cards. Apple Pay®, Google Pay™, and Samsung Pay can be used on your smartphone or smartwatch for purchases in-store and online.

Digital wallet apps store your personal card information on your smartphone or smartwatch, and you still earn the same reward points and have the same capabilities as your physical cards. For in-store purchases, look for your digital wallet’s logo or contactless icon at the point-of-sale system, then open your wallet app to choose a card. Then simply tap your device on the terminal.

Learn About Digital Wallets

A safe and convenient way to make purchases on-the-go.

Your card information is stored with enhanced security and not shown to the merchant.

Visa Zero Liability protection for any unauthorized transactions.*

24/7 coverage with fraud detection system.

Monitor spending with account alerts and transaction history.

How It Works: Digital Wallets & Digital Account Numbers

A digital wallet is an app that securely stores your card information so that you can make purchases with your mobile device in-store and online. Digital wallet apps like Apple Pay®, Samsung Pay and Google PayTM can be used on phones and smart watches. To make an in-store purchase, check for the contactless payment icon at the point of sale (POS) system, open your wallet app, choose a card, and then tap your device at the POS terminal.

Your payment card information, such as the 16-digit account number found on the front of your card, will be replaced with a digital account number that can be securely stored on your device and used to make purchases. Your credit and debit card numbers are NOT stored on the device or any servers. This helps to reduce the potential for fraud.

To get a complete list of compatible devices for Apple Pay®, please visit https://support.apple.com/en-us/HT204506.

To get a complete list of compatible devices for Samsung Pay, please visit https://www.samsung.com/us/support/owners/app/samsung-pay.

To get a complete list of compatible devices for Google PayTM, please visit https://pay.google.com/about/.

First Federal Bank does not provide, endorse, nor guarantee any third-party product, service, information or recommendation listed above. The third parties listed are not affiliated with First Federal Bank and are solely responsible for their products and services. All trademarks are the property of their respective owners.

Initially, digital account numbers can be used for purchases through participating merchant mobile applications on your devices, as well as through compatible in-store devices where contactless payments are accepted.

Digital account numbers are used by merchants accepting your payment, the payment network that processes your transaction, Apple Pay®, Samsung Pay, or Google PayTM and First Federal Bank of Louisiana.

For in-store contactless payments you do not need to be connected to the internet.

First Federal Bank of Louisiana consumer credit and debit cards are eligible for Apple Pay®. Only First Federal Bank of Louisiana consumer debit cards are eligible for Samsung and Google PayTM at this time.

Security & Data Privacy

You no longer need to share your personal account information when you shop, which reduces the threat of your sensitive data being stored or compromised. In addition, if your device is ever lost or stolen, you will not need to cancel your underlying card, only the digital account number, which can be quickly reissued.

No, your credit and debit card numbers are NOT stored on the device, nor on any servers. This helps to reduce the potential for fraud. Instead, a digital account number is used and passed to the merchant.

Yes, you are able to easily delete the account from your device. If you delete your digital account, you will still be able to continue to make purchases with your physical payment card.

Yes. Whether you use a digital account number or a physical Visa® card, you are protected with Visa® Zero Liability against fraudulent transactions.

The Visa Zero Liability policy covers U.S. issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa. Cardholder must notify issuer promptly of any unauthorized use.

Transaction data that is stored is kept anonymous and recent purchase history is kept private, stored only on your device and not on any services, nor is it used for any marketing.

Convenience & Usage

Please report your lost card as soon as possible. Once you receive your replacement card you can add your new card to your wallet.

To report your First Federal Bank debit or credit card lost or stolen, please call (337) 421-1200, or outside of local area, call (800) 860-1238, during business hours, Monday – Friday, 8:00 am to 5:00 pm (CST).

To report your card lost or stolen after business hours, please call the number listed below for the appropriate card:

  • Debit Card – (800) 472-3272
  • Credit Card – (866) 604-0381

You may contact First Federal Bank to quickly suspend or remove your digital account numbers for the device. Once you receive a new device, you can add your card to your wallet. In the meantime, you can continue to use your physical card.

It is expected that digital account numbers will not impact any rewards programs you already have with First Federal Bank. Please contact First Federal Bank for information on UChoose Rewards.

You will go through the initial setup of providing the basic payments details to add the card. For a card renewal, the new expiration date will be automatically provided from Visa® with no action required by you.

Any returns should be processed the same way they are today. Individual merchant return policies may vary.

Receipts should look the same. In some cases, the receipts created may display the last four digits of the digital account which may differ from the last four of your physical card.

*The Visa® Zero Liability policy covers U.S. issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa®. Cardholder must notify issuer promptly of any unauthorized use.

For more information, such as wallet installation, compatible devices, and terms please see the links below:

Digital Wallet Terms & Conditions

Apple Pay Google Pay Samsung Pay

First Federal Bank of Louisiana consumer credit and debit cards are eligible for Apple Pay®. Only First Federal Bank consumer debit cards are eligible for Samsung Pay and Google Pay™ at this time.

Samsung Pay is only compatible with select cards, carriers and Samsung devices; see the Samsung Pay Support at http://www.samsung.com/us/support/owners/app/samsung-pay#compatibility page for compatibility information.

Google Pay™ is a trademark of Google LLC. Payment methods shown not available in all countries or locations. See pay.google.com/about for complete list of supported devices and contact your bank or financial institution to verify supported cards.

Apple Pay® works with iPhone® 6 and later and Apple Watch™ in stores, and iPhone® 6 and later, iPad Pro®, iPad Air® 2, and iPad® mini 3 and later within apps. For a list of compatible Apple Pay® devices, see www.apple.com/apple-pay.

First Federal Bank does not provide, endorse, nor guarantee any third-party product, service, information or recommendation listed above. The third parties listed are not affiliated with First Federal Bank and are solely responsible for their products and services. All trademarks are the property of their respective owners.