EDUCATION CENTER

Video Tutorials

Learn how to use our state-of-the-art financial products and services.

Personal/Online Banking

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Cash Management Online Banking

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Important Links

Annual Credit Report

This is the ONLY authorized source to get your free credit report under federal law. The Fair Credit Reporting Act guarantees you access to a free online credit report from each of the three nationwide reporting agencies – Experian, Equifax, and TransUnion – each week. Visit the website below.

Get Your Annual Credit Report

ID Theft

This is the Federal Trade Commission’s Identity Theft Website.

Visit FTC

Common Online Scams

This site is a useful learning tool to increase awareness of common online scams. Please take a minute to become more familiar, as well as protect yourself and your family.

Visit OnGuard

Building Wealth

Building Wealth program from the Dallas Federal Reserve for youth financial education.

Visit Building Wealth

My Money

This website was created by the congressionally chartered Federal Financial Literacy and Education Commission. It provides information, games and fun facts about money, savings and planning for the future. Teachers and educators can also find curricula, lesson plans, tip sheets and other tools for teaching financial capability.

Visit My Money

Corporate Customer Training

Please review our handout on Cybersecurity and Corporate Account Takeover (CATO). Click the button below for an informative video from the Louisiana Bankers Association.

Cybersecurity & CATO Video

Errors and Information Request on Residential, Consumer and Commercial Loan Servicing

If you feel First Federal Bank of Louisiana has made an error in the servicing of your loan or you need additional information, please contact us using one of the following methods:

By Mail:

First Federal Bank of Louisiana
Attn: Loan Servicing Department
P. O. BOX 1667
Lake Charles LA 70602

By Phone:

You may contact the Loan Servicing Department at (337) 433-3611, Monday – Friday, during the hours of 8 am to 5 pm (CST).
Please include the following information:

  • Full Name
  • Contact Phone Number
  • Loan Account Number
  • Explanation of Complaint or Question
  • Any names of First Federal representatives you may have spoken with