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General Information
Q: How do I stop my paper statements?
A:You must be registered for Online Banking to stop your paper statements. Once logged in, click PROFILE to manage your electronic statements enrollment.
Q: Will I be charged a fee to receive First Federal Bank eStatements?
A: No, there is no fee to stop your paper statements and receive Online Banking eStatements.
Q: What information is available through the First Federal Bank Online Banking eStatements?
A: Customers receive notification via email that their statement is ready for viewing. These statements look just like the ones you now receive from us, including all accounts combined to your account statements.
Q: How do I view my monthly Online Banking eStatement?
A: Your statement can be accessed by clicking on the link in the monthly eStatement email notification or through the First Federal Bank homepage at www.ffbla.bank. Enter your First Federal Bank Online Banking Username and Password, and click on the account then on the Documents button to view your list of statements available.
Q: What if I accidentally delete my email notification that my Online Banking eStatements are ready? Can I still view them?
A: If you delete the email notification you can access your Online Banking eStatements through First Federal Bank's homepage at www.ffbla.bank and enter your First Federal Bank Online Banking Username and Password.
Q: Can I have my Online Banking eStatement email notification sent to two different email addresses?
A: No, we can only send your Online Banking eStatement notification to one email address; however, you can access your statements via any computer with Internet access. Simply go to www.ffbla.bank and enter your First Federal Bank Online Banking Username and Password.
Q: Does my statement cycle change if I receive my statement electronically?
A: No. Your statement notification email will be sent to you at the same time it would have been sent via postal mail. Since your statement is available through Online Banking, you will be able to obtain your statement sooner. Your Online Banking eStatement will be available the day after the end of your normal statement cycle date.
Q: Will I automatically get my First Federal Bank credit card statements via eStatements if I enroll my deposit account?
A: No, at this time monthly credit card statements are not available through your deposit account online banking. You can, however, receive your credit card statement by logging into your online account at Online Access Plus.
Q: How do I notify First Federal Bank of my new email address?
A: You can manage your email address by clicking PROFILE within Online Banking. You can edit your email address and electronic statements from here.
Q: How long will my Online Banking eStatements remain "online"?
A: First Federal Bank Online Banking eStatements will be available online for 18 months. Statements older than 18 months will be available by calling (337) 421-1200 or visiting any office of First Federal Bank.
Q: How do I opt-out of Electronic Statements?
A: You have the right to withdraw your consent to receive electronic periodic statements and disclosures at any time. To withdraw your consent to receive electronic statements and disclosures, you must notify us via email at eStatements@ffbla.bank, through our Website at www.ffbla.bank, or in writing to First Federal Bank, eStatement Dept., P.O. Box 1667, Lake Charles, LA 70601. The withdrawal of your consent should be received at least ten (10) days before the end of your normal statement cycle.
Q: I have several accounts with First Federal Bank. Do I need to register each account separately for eStatements?
A: Yes, if you currently receive your account statements separately, you will need to register each account for eStatements. If you are already registered, you can add new accounts to eStatements. If you have accounts combined with one account statement, your electronic statement will include all combined accounts on your monthly account statement. Your First Federal Bank electronic statement will look the same as the paper statements you currently receive.
Security Information
Q: Is my eStatement account information protected from others viewing it?
A: Yes, your information is protected with the latest security features (128-bit encryption) and requires a password to access the information. This ensures that your information stays private!
System Requirements
Q: What kind of computer equipment and software program is needed to use First Federal Bank's eStatements?
A: To receive electronic delivery services, you must have a working connection to the Internet with email capability to receive and open Portable Document Format (.PDF) files with Adobe Acrobat Reader and access to a printer or the ability to download information in order to keep copies for your records.
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